A recent software update unexpectedly caused some invoices to display a $0.01 balance, either positive or negative. You can follow the steps below to correct this issue.

Correcting Unconfirmed Invoices

To correct your unconfirmed invoices individually, you will go into each invoice and add a miscellaneous charge to offset the balance. For example, if the invoices are showing a balance of ($0.01), you will have to add a miscellaneous charge of $0.01. This will create a zero balance for the invoice.

Correcting Confirmed Invoices

To correct all confirmed invoices, you will need to first print an AR Aging Report. This report will show all outstanding invoices with a balance of (+/-) $0.01. Once you've located this information, you will offset the balances by creating an agency payment.

If you DO NOT use accounting in P2, you have concluded this procedure and your statements will be correct.

If you DO use P2 accounting, you will need to complete a bank reconciliation.

Creating a Bank Reconciliation

You will now create a bank reconciliation with the same starting and ending balances. Select all of the payments that you just made that have a balance of (+/-) $0.01. Once selected, on the bank reconciliation screen, you will see an amount listed under "Difference". Use this amount to make an "Other Deductions/Additions" to make the "Difference" $0.00. You will then be able to complete the bank reconciliation and the Agency Invoices will be balanced and removed from the AR Aging Report.

NOTE: When entering agency payments, make sure that you use a NON-DEPOSIT payment. When doing the bank reconciliation, you will need to use the SAME GL Account as the payments so that they offset one another and do not instead change the GL Account or the Bank Account.